Returns Policy Terms And Conditions
PLEASE READ CAREFULLY
The standard warranty of the products sold by MIE CCTV LTD is as follows unless otherwise specified in writing:
- 1 Year Manufacturer’s Warranty
- In House Repairs and Graded Stock 3 Month Warranty
The warranty covers failure of equipment due to design / manufacturing faults and does not cover any defect arising from mishandling, incorrect installation or any improper use of the product. Any damage, modifying of cables or opening of sealed units will invalidate any warranty.
If your item is develops a fault within the first 14 days or is dead on arrival we will issue a replacement item and arrange the collection of your faulty item.
If your item develops a fault after 14 days the item will need to be returned as per below procedure – Return delivery costs to be borne by the customer. Once the faulty item has been received and tested you will then be issued a replacement or your item will be repaired and returned to you.
Obtaining a Returns Number
Prior to obtaining a returns number you must first contact the Technical Department on 01527879999 to discuss the fault and confirm if the product needs to be returned for further testing.
Subject to this, our Returns Department will then send you a link to our returns form for you to complete in full. Please ensure that all details are completed accurately to allow for prompt processing of your return. You will then be issued a Returns Number, a valid Returns Number needs to be clearly visible on the outside of the package or enclosed inside the package, when returning your items.
Returns Numbers are only valid for 30 days. Returns Numbers older than 30 days will need to be revalidated by contacting our Returns Department.
Returning the product
Once you have obtained your Returns Number you must arrange the return of the product(s) to the following address:
MIE CCTV Ltd
Unit 66 Sugarbrook Road
Aston Fields Industrial Estate
All returned items must be packed carefully to avoid damage during transit and supplied with all original leads, connectors, manuals and accessories. If possible please use the original packaging. Any items received damaged in transit or in an unsatisfactory condition will not be covered under warranty.
Please note that MIE CCTV Ltd will not be liable for any loss or damage incurred during transit.
All products returned must have a valid Returns Number shown clearly on the outside of the package or enclosed inside the package. Any goods received without a returns form attached will not be processed.
Processing the returned item
The Returns Number does not guarantee that you will receive a replacement, repair or that credit will be approved.
After the faulty equipment has been tested, we will at our discretion, repair or replace with the same, or a product with equivalent specifications, or fully/part refund the value of the product. (Note: credit will only be issued if the product has been returned within 28 days of original invoice)
If the product is outside the warranty period or is returned damaged, a repair or replacement can be supplied for an agreed charge.
If the product is returned in an unsatisfactory condition it may be subject to a handling charge of 20% and/or be deemed to invalidate the terms of the warranty.
Any item returned to us and found to have no defect will be subject to an inspection and handling charge of £25 and will be returned to the customer. Delivery costs to be borne by the customer.
An advanced replacement can be issued up to 14 days after the date of invoice. We will not accept advance replacement requests after 14 days; the unit will then be handled as a warranty repair. To request an advance replacement you will have to place an order for the replacement product we will then arrange delivery of the replacement product and the collection of the faulty item using our collection service or the item can be dropped at your nearest Hermes ParcelShop you can locate your nearest one here - https://www.myhermes.co.uk/parcelshop-finder.html
After the returned product has been tested and if the fault is agreed a credit note will be raised, no fault found products will be returned to the customer and not credited
MIE CCTV Ltd aims to provide a prompt and efficient service with excellent customer support and it is our intention to process all returns within seven working days.