Returns Policy Terms And Conditions
PLEASE READ CAREFULLY
The standard warranty of the products sold by MIE CCTV LTD is as follows unless otherwise specified in writing:
Prior to obtaining a returns number you must first contact the Technical Department on 01527879999 to discuss the fault and confirm if the product needs to be returned for further testing.
Returns Numbers are only valid for 30 days. Returns Numbers older than 30 days will need to be revalidated by contacting our Returns Department.
Once you have obtained your Returns Number you must arrange the return of the product(s) to the following address:
All returned items must be packed carefully to avoid damage during transit and supplied with all original leads, connectors, manuals and accessories. If possible please use the original packaging. Any items received damaged in transit or in an unsatisfactory condition will not be covered under warranty.
Please note that MIE CCTV Ltd will not be liable for any loss or damage incurred during transit.
All products returned must have a valid Returns Number shown clearly on the outside of the package or enclosed inside the package. Any goods received without a returns form attached will not be processed.
The Returns Number does not guarantee that you will receive a replacement, repair or that credit will be approved.
After the faulty equipment has been tested, we will at our discretion, repair or replace with the same, or a product with equivalent specifications, or fully/part refund the value of the product. (Note: credit will only be issued if the product has been returned within 28 days of original invoice)
If the product is outside the warranty period or is returned damaged, a repair or replacement can be supplied for an agreed charge.
If the product is returned in an unsatisfactory condition it may be subject to a handling charge of 20% and/or be deemed to invalidate the terms of the warranty.
Any item returned to us and found to have no defect will be subject to an inspection and handling charge of £25 and will be returned to the customer. Delivery costs to be borne by the customer.
An advanced replacement can be issued up to 14 days after the date of invoice. We will not accept advance replacement requests after 14 days; the unit will then be handled as a warranty repair. To request an advance replacement you will have to place an order for the replacement product we will then arrange delivery of the replacement product and the collection of the faulty item using our collection service or the item can be dropped at your nearest Hermes ParcelShop you can locate your nearest one here - https://www.myhermes.co.uk/parcelshop-finder.html
After the returned product has been tested and if the fault is agreed a credit note will be raised, no fault found products will be returned to the customer and not credited